Refund and Returns Policy

Effective Date: 8 June 2023

Thank you for shopping at Jodev Farms. We strive to provide you with high-quality products and exceptional customer service. In the event that you need to request a refund or return a product purchased from our website, please review the following Refunds and Returns Policy.

  1. Refunds

1.1. We offer refunds for products that are damaged, defective, or not as described. To be eligible for a refund, you must meet the following conditions:

  • You must submit a refund request within 2 days of receiving the product.
  • The product must be unused, in its original packaging, and in the same condition as when you received it.

1.2. To initiate a refund request, please contact our customer support team.. Provide your order details, a description of the issue, and any supporting documentation or photographs if applicable. Our customer support team will guide you through the process.

1.3. Once your refund request is received and approved, we will process the refund using the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account.

  1. Returns

2.1. We accept returns for products that are damaged, defective, or not as described. To be eligible for a return, you must meet the following conditions:

  • You must submit a return request within 2 days of receiving the product.
  • The product must be unused, in its original packaging, and in the same condition as when you received it.

2.2. To initiate a return request, please contact our customer support team. Provide your order details, a description of the issue, and any supporting documentation or photographs if applicable. Our customer support team will guide you through the return process and provide you with instructions on how to ship the product back to us.

2.3. You will be responsible for the return shipping costs unless the return is due to our error. We recommend using a trackable shipping method and retaining the shipping receipt as proof of shipment.

2.4. Once we receive the returned product and verify its condition, we will process a refund or send a replacement, depending on your preference and product availability.

  1. Exchanges

3.1. We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process as outlined above, and once your return is approved and processed, you can place a new order for the desired product.

  1. Non-Refundable and Non-Returnable Items

4.1. Certain items are non-refundable and non-returnable, including but not limited to:

  • Perishable goods such as fresh produce or food products.
  • Personalized or customized items.
  • Items that have been used, altered, or damaged by the customer.
  1. Contact Us

If you have any questions, concerns, or need assistance with refunds or returns, please contact our customer support team at:

Jodev Farms

Address: Teak Place Estate, Kromdraai Road, Krugersdorp

Email: info@jodevfarms.co.za

Phone: +27 82 306 5553

Please retain your order details and any relevant documentation when contacting us regarding refunds or returns. Our customer support team will be happy to assist you.

By making a purchase on our website, you acknowledge that you have read and understood this Refunds and Returns Policy and agree to its terms and conditions.